Privacy Policy - Lit Treasure Trove

Welcome to Lit Treasure Trove! We value your trust and are committed to protecting your personal data just as carefully as an avid reader protects the spine of a favorite book. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from littreasuretrove@gmail.com or our official store (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

Identity Data: Your name.
Contact Data: Billing address, shipping address, and email address.
Payment Data: Payment information (processed securely through our payment gateways; we do not store your raw credit card details).
Order History: Details about the specific bookmarks, cards, wall art, or eReader inserts you purchased.

2. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes:

Processing your payment information and arranging for free shipping via Royal Mail.
Providing you with invoices and/or order confirmations.
Communicating with you directly if we have a question about your custom personalisation text or quotes.
Screening our orders for potential risk or fraud.
With your explicit permission, sending you email newsletters about new bookish product drops, special discounts, and shop updates.

3. Sharing Your Personal Information

We do not sell your personal data to third parties. We only share your personal information with trusted third-party services (“Data Processors”) necessary to run our shop and get your items safely to your doorstep. For example:

E-Commerce Platforms: To power our online storefront.
Payment Gateways: Such as Stripe or PayPal, to securely handle checkout transactions.
Delivery Couriers: Such as Royal Mail, so they know exactly where to deliver your parcel.
Email Marketing: Such as Brevo (if you choose to opt into our mailing list).
Analytics: We use tools like Google Analytics to help us understand how our customers use the Site (this data is anonymized).

We may also share your Personal Information to comply with applicable laws and regulations, or to protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our internal business records (such as tax accounting) unless and until you ask us to delete this information.

5. Your Legal Rights (UK GDPR)

If you are a resident of the UK or Europe, you have specific rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR). You have the right to:

Access the personal data we hold about you.
Correct any inaccurate or incomplete information.
Request Erasure of your personal data (the “Right to be Forgotten”).
Object to or Restrict how we process your data.
Withdraw Consent at any time for marketing emails by clicking the “Unsubscribe” link at the bottom of any newsletter.

If you would like to exercise any of these rights, please contact us using the information below.

6. Cookies & Tracking

Our Site uses cookies to enhance your browsing experience (for example, keeping items saved securely in your shopping cart while you browse). You can choose to alter your browser settings to refuse cookies, though some parts of the online store may not function perfectly without them.

7. Changes to the Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a request regarding your data, please contact us at:

Email: littreasuretrove@gmail.com
Phone: 07742 096 401 (Monday – Saturday, 9am – 5pm)